The primary objective of this Privacy Policy is to offer a clear disclosure regarding the collection, retention, distribution, and utilization of your personal information by Descubre Soluciones Digitales S.A.S, ensuring alignment with the legal requirements of the jurisdictions where Descubre Soluciones Digitales S.A.S operates. Safeguarding your privacy and maintaining data security are fundamental commitments we uphold. Within this document, "personal data" is defined as any information pertaining to a natural person who can be identified, directly or indirectly.
The scope of this Policy encompasses all digital and physical offerings from Descubre Soluciones Digitales S.A.S, including but not limited to our mobile applications, web platforms, community forums, and editorial content. It further extends to our promotional efforts and advertising campaigns across various media channels. For ease of reference, we categorize all our Apps, websites, and promotional activities collectively as the "Services."
By installing our applications, engaging with our App content, or accessing any of our digital platforms, you acknowledge that your personal data will be processed as described herein to facilitate the delivery of these Services. Should you find any aspect of our data practices unacceptable, we advise that you refrain from utilizing our Apps or any associated Services. This document is designed to satisfy regulatory standards on a global scale, covering North America, Europe, Turkey, the Asia-Pacific region, and other international territories.
1. Data Collection Practices for our App Services
To facilitate the operation of our Services, we process various types of information. We treat any data that identifies an individual, or can be reasonably linked to an individual, as "Personal Data." The information we handle falls into the following primary groups:
1. System-Generated and Technical Information
Whenever you engage with our Services—including reading our communications or interacting with our platform—we automatically record technical metrics. This occurs through our own systems or via integrated third-party tools, utilizing tracking mechanisms like cookies and similar web technologies.
Scope of Data: This includes network details (such as IP addresses), unique device or App identifiers, software versions, hardware models, mobile carrier information, and regional/language preferences. We also track engagement metrics, such as your in-app actions, advertising interactions, and system health reports (e.g., crash logs and performance stability).
Purpose: Our goal is not to uncover your real-world identity, but to analyze usage patterns and optimize our Services. Furthermore, this data enables us and our partners to provide personalized content and advertisements, refine our marketing strategies, and enhance your overall user experience. Refer to Section 8 for specific details on advertising.
2. Information You Shared Voluntarily
We collect details that you choose to provide us directly. This typically happens when you:
Register or manage a user account.
Reach out to our support team via email, social media, or in-app chat.
Contribute to community boards or public groups.
Subscribe to our newsletters, updates, or promotional gifts.
Enter contests, leaderboard challenges, or special events.
Execute financial transactions or in-app purchases.
Opt to sync your App profile with third-party platforms like Apple, Google, or Facebook.
3. Data Obtained via External Platforms and Social Media
If you choose to link your App profile with external accounts (such as Facebook, Apple, or Google), we may retrieve specific profile details as permitted by your privacy settings on those platforms.
Retrieved Details: This may encompass your name, registered email address, gender, profile image, time zone, and geographic location. We may also access your friend lists to enable social features within the App, such as leaderboards or social invitations.
Marketing Insights: Additionally, we receive high-level performance data from these platforms regarding our promotional efforts (e.g., demographic reach or interest groups). We may correlate this general insight with other data points we maintain to improve our service relevance.
2. Data Usage Purposes
We process the data we collect for the following specific objectives:
1. Service Delivery and Account Management
1.1 User Authentication: Utilizing Registration Information to establish your account, facilitate sign-ins, and manage your personal profile.
1.2 Operational Continuity: Applying Live-ops Software data to support core App functionalities and features.
1.3 Personalization: Using Technical and Device Information to customize your experience and remember your saved preferences.
1.4 Fulfillment: Leveraging Third-Party Information and Billing Information to facilitate App usage, verify transactions, and process legitimate refund requests.
2. Communication and Support
2.1 Direct Correspondence: Using Registration data and Feedback to respond to your inquiries, resolve technical issues, or collect your opinions regarding our services.
2.2 Service Notifications: Keeping you informed about critical updates or modifications to our offerings.
2.3 Community Engagement: Recording and managing your contributions within our App forums or public discussion areas.
3. Optimization and Product Development
3.1 Performance Monitoring: Analyzing Technical logs and Usage data to track system health, fix software bugs, and ensure hardware compatibility.
3.2 Research and Analytics: Synthesizing User Research and Publicly Available Information to understand community sentiment and guide the development of new features.
3.3 System Improvement: Evaluating how you interact with our services to enhance navigation, gameplay balance, and overall user interface.
4. Marketing and Growth
4.1 Targeted Outreach: Employing Registration Information and Third-party data to deliver promotional content and tailored offers based on your consent.
4.2 Ad Optimization: Utilizing Usage Information and Social Media Plug-ins to refine our advertising algorithms and measure the reach of our campaigns.
4.3 Audience Building: Processing User Acquisition data to identify new potential users and create lookalike audience models for strategic marketing.
5. Security, Integrity, and Compliance
5.1 Fraud Prevention: Monitoring Billing and Technical Information to identify suspicious transactions or breaches of our user agreements.
5.2 Fair Play: Utilizing Anti-cheat and Anti-hacking technologies to detect malicious activities and maintain a competitive, safe environment.
5.3 Contest Administration: Processing Sweepstakes Participation data to confirm your identity and ensure the accurate distribution of rewards.
3. Information shared with other players
We may disclose the information we collect to various recipients under specific circumstances. The categories of sharing are as follows:
1. Social Engagement and Community Features
When you participate in our interactive services, certain data will be visible to other participants. This includes your public identity (username, avatar, and current status), app progress, and team affiliations. If the service involves location-based mechanics, data related to your interactions with specific virtual or physical points may also be shared. Please note that Descubre Soluciones Digitales S.A.S is not liable for the privacy practices of external sharing tools integrated into your device which you may use to broadcast your activities.
2. Parental Oversight for Minors
For users identified as children via a restricted account, Descubre Soluciones Digitales S.A.S facilitates transparency with legal guardians. We provide parents or authorized guardians with insights into the minor's activities, such as social connections made within the app, provided the guardian has enabled such monitoring features.
3. Information Accessible to the General Public
By engaging in competitive modes, leaderboards, or community forums, certain elements of your profile—specifically your alias, achievements, and any content posted in public areas—will be indexed and viewable by any web user.
4. External Partners and Marketing
Analytical Data: We provide third-party analysts with de-identified or aggregated data to help us understand market trends.
Marketing: Your personal details are never sold to third parties for their own marketing use without your explicit "opt-in" consent.
5. Statutory Requirements and Safety Measures
Descubre Soluciones Digitales S.A.S maintains the right to release your information to judicial authorities or private litigants when we deem it essential to:
Comply with a subpoena, court order, or other legal mandates.
Defend the rights, assets, or safety of Descubre Soluciones Digitales S.A.S, our users, or the broader community.
Prevent or investigate potentially fraudulent, unethical, or illegal conduct.
6. Ownership Transfers and Corporate Restructuring
User data is regarded as a core business asset of Descubre Soluciones Digitales S.A.S. In the event that we undergo a corporate transition—such as a merger, acquisition, insolvency proceedings, or a sale of organizational assets—your personal information may be among the assets evaluated and transferred to the acquiring entity as part of the continuity of service.
4. Data Pertaining to Minors
The minimum age requirement for an individual to establish an account with us or to utilize certain services is contingent upon the data protection laws of the relevant country. For detailed stipulations concerning the access rights and contractual terms specific to minors, please consult the appropriate article in our master Terms of Service documentation.
5. Data Protection Rights
1. Your Data Subject Rights and Entitlements
Under the relevant legal provisions, you hold specific rights concerning the protection of your personal information. If you are a minor, these rights are extended to include your legal guardian.
Your Fundamental Rights Include:
Access and Portability: The right to obtain a copy of the personal data we process about you, along with the ability to transfer that data to another entity.
Rectification and Elimination: The ability to request that inaccurate personal data be corrected, or that your personal information be permanently erased from our records.
Processing Restriction: The power to limit or temporarily halt the processing activities related to your personal data.
Objection to Processing: The right to challenge the processing of your personal data when it is based on the company's legitimate interests.
Marketing Opt-Out: You maintain the unconditional right to object to any processing activities utilized for direct marketing purposes, including profiling related to such marketing. Should you exercise this right, we will cease using your personal data for direct marketing, though essential transactional communications regarding our ongoing relationship may continue.
Consent Withdrawal: Where we rely on your consent, you may revoke it at any time. This revocation will only affect future processing and will not invalidate any processing performed before the withdrawal date.
Protection Against Retaliation: You shall not face discriminatory treatment or service degradation simply for exercising any of these stipulated privacy rights.
2. Data Retention and Management Policy
Data gathered through the utilization of our Services is retained and subsequently disposed of in adherence to all applicable privacy stipulations.
Unless continued retention is mandated by law, all personal data will be subjected to anonymization (de-identification) or permanent deletion once it is no longer requisite for the purposes explicitly stated above.
3. Exercising Your Rights and Avenues for Recourse
To initiate a request to exercise any of the rights detailed in this policy, please utilize the contact information provided in the "Contact Us" section of this document.
While we are committed to ensuring equitable service regardless of your decision to exercise your rights, please be aware that if your request involves the deletion or cessation of collecting data essential for the core functionality of the Services, your access to all or certain features may be impaired.
Should you be dissatisfied with how we handle your request, and provided a supervisory authority exists in your country of residence, you maintain the right to lodge a formal complaint with that authority.
6. Data Security and Integrity
Safeguards and Storage
To prevent illicit access, modification, or data loss, we implement a variety of technical and administrative barriers suited to the sensitivity of the information. Your personal data is housed in restricted facilities and digital environments that are strictly off-limits to the general public.
Acknowledgment of Limitations
Please recognize that absolute security is unattainable in the digital realm. We cannot guarantee that data transmission over the Internet or via electronic mail will be completely error-free or invulnerable to breaches.
User Responsibility and Risk
Exercise discretion when sharing details with us, particularly when sending unencrypted messages to our Customer Support team. Your continued engagement with our services signifies your acceptance of these inherent risks and your understanding that you transmit information at your own peril.
7. Data Governance & Jurisdiction Terms
1. Universal Privacy Stipulations We honor your privacy rights regardless of your geographical region. You are entitled to contact us at your convenience to:
Retrieve: Ask for a copy of your personal data currently in our system.
Rectify: Request the correction of any erroneous or missing personal details.
Remove: Request the permanent erasure of your data (provided there are no legal or operational obligations to retain it).
2. Provisions for Brazil (LGPD) For users located in Brazil, we operate in full compliance with the Lei Geral de Proteção de Dados (LGPD).
Processing Justification We process your personal data based on the following legal frameworks:
Performance of Agreement: To fulfill our contract and provide the Service to you.
Legitimate Interests: To safeguard our systems and mitigate fraud risks.
Consent: To deliver personalized advertising (requires your explicit opt-in).
Rights Under Article 18 Pursuant to Article 18 of the LGPD, you hold the following rights:
Verification: Confirm whether we are processing your data.
Access: Obtain access to your stored data.
Correction: Fix data that is incomplete, inaccurate, or out of date.
Restriction: Request anonymization, blocking, or deletion of data that is excessive or non-compliant.
Portability: Request the transfer of your data to another vendor.
Disclosure: Obtain information regarding public and private entities with whom we have shared your data.
8. Concerns and Contact Information
How to Reach Us
Should you have questions, wish to report a grievance, or provide input regarding data security during your utilization of our Service, we encourage direct communication with our dedicated privacy team.
Designated Unit: Data Protection Division
Direct Channel: Customer Support via denuzpd@gmail.com
External Escalation
Please note that you maintain the entitlement to lodge a formal objection with the supervisory authority governing data protection in your jurisdiction. This option is available if you believe our management of your personal information falls short of regulatory standards.